Case Studies

Three EDCO customers share their experiences on how their use of Solcom has directly impacted and strengthened their revenue cycle, bringing the organization more positive outcomes.Using Document Imaging to Strengthen Revenue Cycle

Three EDCO customers share their experiences on how their use of Solcom has directly impacted and strengthened their revenue cycle, bringing the organization more positive outcomes.
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In early 2008, Nancy Knaggs, director of health information management at Lawrence Memorial Hospital, had a big problem on her hands â literally. The medical records department was overflowing with patient records, a challenge Knaggs faced at least once annually.Scanning and Retrieval More Efficient With EDCO

In early 2008, Nancy Knaggs, director of health information management at Lawrence Memorial Hospital, had a big problem on her hands — literally. The medical records department was overflowing with patient records, a challenge Knaggs faced at least once annually.
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Pressed for time and server space, Rodney Freeman, IT Supervisor at Duncan Regional Hospital in Duncan, OK chose the online approach for backing up their scanned images.Dual Export With Scanning

Pressed for time and server space, Rodney Freeman, IT Supervisor at Duncan Regional Hospital in Duncan, OK chose the online approach for backing up their scanned images.
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Valley View Regional Hospital wanted to find a turn-key solution that freed up server space and back-up time. Lubbock Heart was faced with an overflowing file room. Both chose EDCO's SaaS solution. One Solution Reached From Different Paths

Valley View Regional Hospital wanted to find a turn-key solution that freed up server space and back-up time. Lubbock Heart was faced with an overflowing file room. Both chose EDCO's SaaS solution.
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As a growing 100-bed hospital, NEA Baptist in Jonesboro, AR suffered from space problems for medical records and FTEs were stretched to the limit.Scanning Successfully In-House

As a growing 100-bed hospital, NEA Baptist in Jonesboro, AR suffered from space problems for medical records and FTEs were stretched to the limit.
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SaaS…A Good Alternative

In 2007, Lubbock Heart Hospital in Lubbock, TX was a new hospital with a big problem. Success had filled the file room in just two years. Christi Rister, the HIM Director was looking for a solution that met this criteria:

  • Security and HIPAA compliance and control
  • Readability of scanned images – even on EKG and pulmonary function tests
  • Ability to catalog like they are set up, not fitting a vendor format
  • Easy access – view all of a patient’s activities then select what is wanted
  • Intuitive software requiring no learning curve
  • Control of who is allowed access
  • 24-hour access with chart retrieval while records are being scanned
  • Paper storage as a safety net
  • Speed in converting – ability to scan quickly and upload to SaaS

"We looked at other vendors too, but EDCO met all of the points," adds Rister.

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“We didn’t have one glitch. It’s like getting an EHR and somebody else does all the work.”
-- Christi Rister, HIM Director for Lubbock Heart Hospital